Accure Systems Ltd(“Accure,” “we,” “us,” or “our”) provides digital governance, IT infrastructure, smart energy, hydromet, and environmental management solutions to public and private sector clients across the UAE, Saudi Arabia, Qatar, Egypt, South Africa, Kenya, the United Kingdom, and Pakistan. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at accure.com, use our products, or otherwise interact with us.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services. This policy was last updated on 1 August 2025.

We may collect the following categories of information:

• Contact information you provide directly, such as your name, email address, phone number, company, country, and message when you submit a contact or inquiry form.
• Usage data collected automatically, such as pages visited, time spent on the site, referring URLs, browser type, device information, and IP address.
• Cookie and tracking data collected through cookies and similar technologies, described in more detail in the Cookies section below.
• Client and project data we process on behalf of clients as part of delivering contracted services, handled under the terms of the applicable client agreement rather than this policy.

We use the information we collect to:

• Respond to inquiries and provide the information or services you request
• Operate, maintain, and improve our website and services
• Communicate with you about updates, offerings, or matters relevant to your inquiry
• Understand how our website is used, to guide product and content decisions
• Detect, prevent, and address technical issues, fraud, or misuse
• Comply with legal obligations and enforce our agreements

Where applicable data protection law requires a legal basis for processing (for example, under the EU/UK General Data Protection Regulation), we rely on one or more of the following: your consent, the necessity of processing to respond to your request or perform a contract with you, our legitimate interests in operating and improving our business, and compliance with a legal obligation.

We use cookies and similar technologies to keep the site functioning, remember your preferences, and understand aggregate usage patterns. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.

We use essential cookies to keep the site functioning, and analytics cookies to understand aggregate usage patterns and improve our content. We do not use advertising or retargeting cookies. You may disable non-essential cookies through your browser settings without affecting core site functionality.

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or email delivery, under confidentiality and data protection obligations
• Professional advisors such as legal, accounting, or auditing partners, where necessary
• Authorities where required to comply with applicable law, regulation, or valid legal process
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy or a materially similar one

As a company operating across multiple regions, information we collect may be transferred to, stored, and processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, for such transfers.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 24 months. Website usage data is retained for up to 14 months. Data processed under a Client Agreement is retained per the terms of that agreement, typically for the duration of the project plus 7 years for audit and compliance purposes.

We apply administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details in the Contact Us section below.

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the website or other appropriate means.

If you have questions about this Privacy Policy or how Accure handles your information, please contact us through any of the following:

• Website: accure.com/contact
• Email: privacy@accure.com
• UAE Office: Dubai, United Arab Emirates
• UK Office: London, United Kingdom
• Pakistan Office: Islamabad, Pakistan

For data security incidents related to an active infrastructure project, please contact your designated Accure project manager directly.